You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon my request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Clever Ideas is not obliged to re-send the order to the correct address at my own expense.
All prices quoted on the Website or pursuant to your enquiry with Clever Ideas are in Australian Dollars (AUD) and include GST. I reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
My prices include insurance when a Courier is used, however any secondary attempts to deliver ordered Products to you are not covered
Clever Ideas will only accept payment for the Products via Paypal, AfterPay and direct bank transfer.
After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.
PROCESSING OF ORDERS
We process orders on business days, which are Monday to Friday and exclude public holidays. If you purchase any of the Products on a non-business day, I will process the order on the next business day.
Change of Mind Returns
- In regards to smaller weight items, such as baby products, and regular sized toys, if you have a change of mind for any reason in regards to your purchase, we are happy to exchange it within 15 days of purchase once it has been returned to us in its original packaging (unopened and unused with original tags were appropriate). The customer must ensure it is appropriately packaged when shipping back so that it will not be damaged via transit and the customer will need to pay the shipping back fee. Please contact me at email@example.com to arrange a return. I am happy to book a courier pickup on your behalf to make the return process easier for you.
- Please Note that change of mind returns are not accepted for larger weight items, such as KidKraft, Plum Play, Step 2, Little Tikes, Cubby Houses and UppaBaby items as these items are shipped directly from the manufacturer and they will not accept change of mind returns on my behalf. Furthermore, these items are also at increased risk of damage each time they are transported due to their large size.
Damaged or Faulty Returns
- For smaller items, such as baby products that are defective I can arrange a replacement if possible, Please email clear pictures of the issue to firstname.lastname@example.org
- For larger items such as toy kitchens, dollhouses, prams and playsets I will replace any damaged or defective parts as per manufacturers warranty. Please submit your request to me at email@example.com with clear pictures of any issues you have found and replacement parts needed. We take this matter very seriously and will work on resolving it as quickly as possible.
- Please note if you receive any defective parts and still proceed to fully assemble the item when it has obvious issues and then request compensation, I can only offer you limited assistance. If you only noticed an issue after beginning assembly, please halt assembly immediately and contact me at firstname.lastname@example.org
- With larger items, if more than 50% of the item is found to be defective or damaged and a repair is not possible, I will endeavour to arrange a replacement, depending on the item and manufacturers policy. Please contact me at email@example.com to discuss further.