Clever Ideas Pre-Order Terms & Conditions
Once you place your pre-order you have 7 days to make changes to your order. This includes style changes, quantities, etc. As soon as the pre-order has been placed, it cannot be cancelled. Any delays, or cancellations will be communicated to the customer as soon as it is confirmed by the manufacturer. Any other cancellation requests may only be refunded as Site Credit.
Order must be paid in full and payment will be processed immediately.
YOUR PRE-ORDER ITEM
It is important to note that because of the nature of pre-orders, further delays might occur that are out of our control. This is due to unforeseen production and shipment delays. If a delay occurs, you will be notified by our team.
What is a Pre-Order?
A pre-order product is one which is either yet to be released to the public (ie. is still being manufactured and transported to the Clever Ideas Warehouse) or is simply a product that was in stock but has now temporarily sold out and we are awaiting it to arrive back into stock.
What is a Pre-Order ETA?
It follows then that a Pre-Order ETA (Estimated Time of Arrival) is the time at which we expect a pre-order product to arrive into our Clever Ideas Warehouse. Now, this Pre-Order ETA is either supplied to us by the manufacturer of the product or is amended as and when we receive updated shipping advice. Being a retailer in the Toy & Games industry, quite often these ETA’s can be delayed… sometimes significantly.
Please know that most often this is beyond our control and is simply the nature of the toys & games industry.
As soon as we get information about when a product is about to ship or that it has in fact been delayed, we will update the Pre-Order ETA on our website for that particular product. This should also send an automated email to all customers with this item on pre-order, to alert you of the change in date.
We do understand that changes in Estimated Arrival Dates can be frustrating, however as the manufacturer, shipping and delivery to us of the products you are waiting for is not in the hands of Clever Ideas to control, we are at the mercy of the manufacturer to get the items we have ordered for you, to us as soon as they are able. In the event that a pre-order item is delayed, the Pre-Order Terms and Conditions of Sale still apply.
So we thank you in advance for your patience and can only advise you to keep checking back on our website at your pre-order products.
Please contact us if you have any further questions.